Refund & Returns Policy
At Sanluch Lifestyle, your satisfaction is our top priority.
We always aim to deliver quality products and a smooth shopping experience.
If, however, you are not completely satisfied with your purchase, our Refund & Returns Policy makes it simple to resolve any issues.
1. Return Eligibility
You may request a return or exchange if:
You received a wrong or damaged product.
The product you received is defective or incomplete.
You contact us within 3 days of receiving your order.
To be eligible for a return:
The item must be unused, unworn, and in its original packaging.
Tags, labels, and accessories (if any) must be intact.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged, including:
Skincare and cosmetic products
Jewelry and accessories
Discounted or sale items
Please review product details carefully before placing your order.
3. Return Process
Contact our support team at info@sanluchlifestyle.com or call +8801947746888 within 3 days of receiving your item.
Share your order number, reason for return, and photo/video evidence (if applicable).
Our team will verify your claim and guide you through the return or exchange process.
4. Refunds
Refunds (if approved) will be processed within 7–10 business days after we receive and inspect the returned product.
Refunds are made through the original payment method or store credit, depending on the situation.
Delivery charges are non-refundable unless the return is due to our error (wrong or damaged item).
5. Exchange Policy
If you prefer, you can exchange your product for another item of equal or higher value (by paying the difference).
Exchange is subject to stock availability.
6. Contact Us
If you have any questions about our Refund or Returns Policy, please reach out:
📞 +8801947746888
📧 info@sanluchlifestyle.com
📍 Bokul Tola, Ghatail Uttar Para, Ghatail, Tangail
